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Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long.
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But before we can discuss customer service standards, we first need to identify and understand the different customer groups. Every organization has two kinds of customers: External Customers: Those who purchase a product or service. For instance, if you own a dry cleaners, the external customer would be anyone who pays for the dry cleaning ...
essay about bad customer service - cheapgetpaperessay.com essay about bad customer service Bad Customer Service. many positive and negative customer service experiences.Customer service (ch.1 pg. 6) can be defined as "The ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a matter that satisfies identified and unidentified needs."
1.1 Explain the value of customer service as a competitive tool There are a number of ways a business can gain a competitive edge: excellent service, top of the range products, professional sales techniques and efficient and effective marketing strategies can contribute to the business and make us a ...
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